executive MBA


Support services

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Virtual Campus - Blackboard

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Document and Resources
Centre (DRC)

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Support services

EAE Business School gives its students access to a set of support services throughout their time at the School. These services include a welcome plan that starts as soon as the candidate enrols on their Master at EAE.
From the moment that a student enrols on a Master, EAE activates their welcome plan, which includes a series of activities and initiatives to help new students settle into the EAE Community. These activities include:
  • Welcome Week: this event runs for five days in the week before tuition starts, with a range of workshops designed for new students. These activities include a legal helpdesk for foreign students, round table panels on the education system and political and social environment in Spain, also for our international students, conferences and informal talks with the Program Director and key lecturers, guided tours of the city, workshops on the academic policy, procedures and regulations of the School and the URJC, etc. EAE’s Student Service Department organizes Welcome Week with the collaboration of various external companies.
  • Personalized guidance: every student has a personal advisor who guides them through the enrolment process and their arrival at the School, as well as helping them with any bureaucratic procedures the student may need to undertake. The advisors report to the Admissions Department and their guidance services start on the first day the student arrives at the School and continue until the student no longer needs them.
  • Program presentation: after Welcome Week, on the first day of tuition on the program, the Program Director of the Master gives a master presentation of the program, together with the teaching faculty. In addition, during the first few days of the program, the EAE Student Services Office pays close attention to the needs of new students, particularly those arriving from abroad, resolving any doubts they may have. Within this context, as well as the Program Director, there is also an Administrative Coordinator who gives personalized guidance.
Adicionalmente, durante los primeros días de curso, la Oficina de Servicios al estudiante de EAE presta una especial atención a las necesidades de los estudiantes de nueva incorporación, y sobre todo de los extranjeros, resolviendo cualquiera de las dudas que les pudieran surgir. En este orden de cosas, cabe destacar que, además de la figura del director del programa, existe un coordinador administrativo con funciones de asesoramiento personalizado.
  • Professional Careers Department: EAE gives its students access to an Employment Exchange managed by the Professional Careers Department. EAE has close ties with companies and Human Resources and Recruitment consultants, which enables the School to keep current and former students informed of an extensive range of employment opportunities. This free service for students, alumni and Partner Companies and Organizations gives professionals the chance to join highly respected companies at a national and international level.

    The service given to the companies is equally important. EAE has direct links with a large number of companies that use the Employment Exchange to search for talent. A varied range of services are offered to companies, including consultancy on their staffing needs and the employment conditions they can offer, the Employment Exchange and Employability service (company workshops, cross-disciplinary competence sessions, Employment Forum, etc.). 

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  • Network of Partner Companies and Organizations: our network of Partner Companies and Organizations has a dual objective. Firstly, the partner companies give us and the students a first-hand insight into the reality of their sector, which is an important asset for the success of our programs. Secondly, they benefit from being linked to an institution specializing in management education and techniques, as well as having access to qualified professionals who are well equipped to take up positions in their organizations.

  • Student Services Office: EAE gives its students access to support services with the aim of facilitating their integration throughout their time at the School. The departments main objectives are:
• Providing support to students to resolve any issues that are not strictly academic, either directly or by putting them in contact with other departments.
• Giving information about social, cultural, sporting or artistic activities organized by the School or the students that may be of interest for their intellectual development.
• Explaining the different services and departments on offer and pointing students in the right direction in each case.
• Informing the students about the Accommodation Exchange and the university residences in Madrid.
• Receiving comments, suggestions and constructive criticism with respect to how the School functions and the services it offers.
  • Alumni Association: the association of former students is responsible for maintaining its the relationships between its alumni members and the institution, as well as keeping in contact at a personal, professional and academic level. The association organizes conferences and seminars on the latest business trends, where participants can share their opinions and professional experiences.

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  • Round Tables with companies: within the framework the regular activities organized with companies, EAE runs a series Round Table panel designed to provide platforms for reflections on the world of business with leading companies with a wealth of experience and corporate excellence.

  • Series of Conferences and Seminars: Throughout the year, EAE organizes and coordinates a series of conferences and seminars on topics of interest for para professionals and executives.

  • IT, Internet and Communications: EAE facilities are equipped with computers and other IT equipment including office software, multimedia and communications to access the personal folder service, the intranet, email and the Internet.


Virtual Campus

With the aim of rounding off our students’ tuition, EAE has a Virtual Campus consisting of an intranet with online access and complementary service.
The Virtual Campus is a technological platform designed to give students access to all the academic resources and up-to-date information on the program. The intranet lets students access their academic records and other documents and resources related to the courses, such as: 
  • Documentation programmed by the faculty for tuition, notes, evaluations, academic materials and the digital library.

  • Useful links classified in categories: public administrations, libraries, research systems, economics, tourism, journals, etc

  • Useful articles for students and academics.

  • General announcements. The campus lets students look for general information, suppliers, e-commerce, software, etc.

  • Announcements of activities, events and conferences organized by EAE.

The management system and virtual learning platform uses Blackboard Mobile technology that enables students to access all its features from anywhere using any device, as it is fully optimized for mobile phones, tablets and other devices that work with Android, iOS or Blackberry.
BlackBoard Mobile is currently the platform used by internationally prestigious universities, such as Princeton, Stanford and Duke. In order to facilitate student learning, the functionalities incorporated in the Virtual Campus include Blackboard Elluminate (video tutorials, webinars and online group work), synchronization with Google Drive and Dropbox, a notification system so that students can keep informed and up-to-date, Wimba Chat (chats customized for group work) and BlackBoard IM (multi-user video conferences).
In short, this tool enables that the EAE Master is taught effectively, providing students with all the complementary virtual services they require.

Document and Resource Centre

EAE Business School’s DRC (Document and Resource Centre) is the department in charge of managing and giving access to the information resources required for the members of the EAE Community to conduct their learning, teaching and research activities in an optimal way, as well as other activities related to accessing information.
Our mission is to facilitate access to and the dissemination of our information resources, and stimulate knowledge creation processes that contribute towards EAE Business School achieving its objectives.
This central mission, which focuses on the specific needs of the student body on the one hand, and the teaching staff, on the other, is executed within a broad framework underpinned by a set of strategic lines:
  • Building a top-quality collection of information resources.

  • Acquiring material for research and learning in a centralized way.

  • Establishing a conservation and preservation policy for the bibliographic collections held at the DRC’s libraries, as well as donations and exchanges.

  • Evaluating the use of the bibliographic collections.

  • Training and equipping users to use these resources (information literacy).

  • Giving advice in relation to intellectual property and, in particular, copyright.

  • Working together with other departments, services and organizations offering research support at the School.

  • Investigating, studying and evaluating new technological developments and options and, if appropriate, applying information technologies in the services offered.

  • Editing and coordinating the distributed publication of the DRC’s profile through the Virtual Campus (Blackboard).

The DRC comprises the offices set up at each of the different EAE Campuses, both in Barcelona and Madrid.


The DRC manages the bibliographic collection, databases and software licences acquired by EAE for its installation on the students’ personal devices to do courses that use specialist software.

The DRC currently has around 25,900 documents, included printed books, audiovisual material, Bachelor’s and Master’s Theses, and databases between the two Campuses (Madrid and Barcelona) and the archive. With respect to the collection of periodicals, journals and other regular publications in printed and electronic format, we have 216 subscriptions, all related field of the School’s field of tuition, namely Economics and Business in all its different aspects.

The different topic areas of the DRC are structured in the following way:
  • Obras de Referencia, Memorias de Empresas, Directorios y Anuarios.
  • Organización y Administración de Empresas.
  • Producción, Logística, Gestión de Stocks y Calidad.
  • Planificación, Previsión, Gestión de Proyectos, Control de Gestión y Estrategia Empresarial.
  • Dirección de Empresas.
  • Marketing.
  • Ventas, Distribución Comercial, Consumidores, Envase, Embalaje, Precio y Producto.
  • Comercio Internacional, Economía y Unión Europea.
  • Entorno Legal de la Empresa.
  • Contabilidad y Auditoría.
  • Matemáticas, Estadística, Econometría e Investigación Operativa.
  • Finanzas.
  • Psicología, Sociología, Gestión de Recursos Humanos, Relaciones Laborales y Formación.
  • Informática, Internet e Innovación Tecnológica, Tecnologías de la Información, Negocios Electrónicos y Web 2.0.
  • Medio Ambiente y Turismo.
  • Publicidad, Relaciones Públicas y Comunicación.
  • Habilidades Directivas, Desarrollo Personal y Profesional, Mediación y Conflictos, Negociación y Liderazgo.
  • Empresa Familiar, Responsabilidad Social, Investigación de Mercados y Cuadernos de Gestión de EAE.
  • Guías turísticas y Sección de Autoaprendizaje de Idiomas.

Entre las bases de datos disponibles para los estudiantes desde los puntos de acceso de las bibliotecas de ambos campus de EAE Madrid destacamos:

  • McGraw-Hill’s eBook Library: acceso a libros en formato electrónico de la editorial en inglés especializados en Gestión Empresarial.
  • E-Brary Business de ProQuest: acceso a la colección de libros electrónicos especializados en Gestión Empresarial en inglés.
  • Biblioteca Digital de Management de Planeta: acceso a libros de las editoriales Alienta, Ediciones Deusto y Gestión 2000, además de a los artículos de los diferentes títulos de las revistas Harvard Deusto.
  • Business Source Elite de EBSCO: acceso a artículos e informes en inglés a texto completo y referenciado.
  • Emerald Insight: acceso a títulos especializados en Gestión Empresarial.
  • Marketline de Datamonitor, Factiva y ABI/Inform: acceso a diferentes tipos de información económica sectorial.



Servicio de información, orientación y atención al usuario
Resolveremos de manera inmediata todas tus dudas y cuestiones generales que requieran la ayuda de los profesionales del CDR. Te asistiremos en la búsqueda de información pertinente y fiable, así como en la consulta de todos los recursos que el CDR pone a tu disposición.
Formación de usuarios para la adquisición de competencias informacionales
Con ánimo de dotar a los usuarios de las competencias y habilidades básicas necesarias en la identificación, localización, acceso, evaluación y uso de los recursos y servicios de la Red, el personal del CDR llevará a cabo distintas acciones formativas a lo largo de todo el curso académico.
Toda la comunidad académica de EAE tiene garantizado el acceso al servicio de préstamo de los materiales impresos de la colección de recursos del CDR en las condiciones establecidas en la normativa de préstamo.
Préstamo intersedes
Alumnos y profesores de EAE pueden solicitar en préstamo materiales bibliográficos y fondos especiales existentes en Campus distintos al suyo en un plazo máximo de 3 días laborales. Puedes tramitar la solicitud directamente contactando con el personal de tu CDR.
Espacios, equipos y horarios
Permite el acceso y uso directo de las diversas salas de consulta, de estudio o de trabajo en grupo de las distintas sedes. Se garantiza que en todas ellas exista el equipamiento necesario para el trabajo en las mismas, el cual incluye: conexión wifi, ordenadores, impresoras, acceso electrónico al campus virtual y a los recursos digitales de EAE, entre otros.
Se informará pertinentemente de los horarios de apertura de las instalaciones, así como los de atención al usuario.
Colección y recursos
EAE cuenta con una extensa colección de recursos en formato físico radicada en el CDR del Campus de Barcelona de la Calle Aragó, 55. Esta colección se encuentra también disponible para los alumnos del Campus de Madrid mediante el servicio de Préstamo intersedes.
No obstante, el CDR pone a disposición de toda la comunidad EAE una extensa serie de recursos electrónicos de gran importancia como son: acceso a las principales bases de datos en materia de management, suscripciones a revistas electrónicas, colecciones de libros digitales, así como un repositorio institucional que da acceso a la producción científica y académica de EAE.
Buzón de sugerencias
Los usuarios pueden formalizar sus sugerencias o quejas de forma presencial al personal del CDR, o por escrito o email a la dirección del CDR (cdrmad@eae.es).